Last Updated: January 2025
At windows-pros.us, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our referral service.
1. Who We Are
Windows-pros.us is an independent referral service that connects Florida homeowners with certified impact window installation companies. We are not an installation company—we help you find the right professional for your project.
2. Information We Collect
When You Submit Our Assessment Form, We Collect:
Contact Information:
First and last name
Phone number
Email address
Home address (street, city, zip code)
Project Information:
Property type (single-family, townhouse, condo, etc.)
Number of windows/doors you're interested in replacing
What you're most interested in (windows, doors, or both)
Your main motivation for upgrading
Your project timeline
Your availability for a 90-minute consultation
Qualification Information:
Confirmation that you own the property
Confirmation that all homeowners will be available for consultation
Best time to reach you
Information We Do NOT Collect:
Credit card or payment information (we don't process payments)
Social Security numbers
Financial information beyond project budget range
Driver's license or government ID
3. How We Use Your Information
We use your information to:
✅ Contact you within 24 hours to discuss your needs and answer initial questions
✅ Match you with the right installation company based on your location and project requirements
✅ Share your information with the certified installer so they can schedule your free consultation
✅ Coordinate scheduling and confirm appointment details
✅ Follow up (optionally) to gather feedback on your experience
4. Who We Share Your Information With
We Share Your Information With:
The Installation Company We Refer You To
When we connect you with a certified impact window professional, we share your contact information and project details with them so they can:
Schedule your free consultation
Prepare for your appointment
Contact you with appointment details
We Do NOT Share Your Information With:
❌ Marketing companies or lead aggregators
❌ Unrelated third parties
❌ Advertisers
❌ Data brokers
❌ Anyone else
Your information goes to exactly one place: The vetted installation company we match you with.
5. How You'll Be Contacted
By submitting your information, you agree that:
We (windows-pros.us) may contact you by:
Phone call within 24 hours to discuss your project
Text message (if you prefer) to confirm details
Email for appointment confirmations and reminders
The installation company we refer you to may contact you by:
Phone call to schedule your consultation
Text message for appointment reminders
Email with appointment details and preparation information
6. Data Retention (How Long We Keep Your Information)
Active Leads:
We keep your information while we're coordinating your consultation.
After Your Project:
If you move forward with installation, the company keeps your information per their own privacy policy
If you choose not to move forward, we delete or archive your information within 60 days
Exceptions:
We may retain certain information longer if required by law or to resolve disputes.
7. Your Rights and Choices
You have the right to:
✅ Access your information - Request a copy of the data we have about you
✅ Correct your information - Update inaccurate or incomplete details
✅ Delete your information - Request that we remove your data from our systems
✅ Opt out of communications - Stop receiving calls, texts, or emails from us
✅ Withdraw consent - Cancel your consultation request at any time
To exercise these rights, contact us.
8. Data Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure:
🔒 Secure transmission - We use encrypted connections when collecting your information
🔒 Limited access - Only authorized personnel can access your data
🔒 Vetted partners - We only work with licensed, certified installation companies
🔒 No public posting - Your information is never posted publicly
However: No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
What We Use:
Essential Cookies:
We use cookies to keep the website functioning properly (e.g., remembering your form progress).
Analytics Cookies:
We may use tools like Google Analytics to understand how visitors use our site (e.g., which pages are viewed most, how long people spend on the site).
Advertising Cookies:
If you visit our site after clicking a Google Ad, we use cookies to track whether you submit the form (this helps us understand if our ads are working).
What We Don't Do:
❌ We don't sell your browsing data
❌ We don't track you across other websites
❌ We don't build detailed profiles about your online behavior
To Disable Cookies:
Most browsers allow you to refuse cookies or alert you when cookies are being sent. Check your browser settings.
10. Third-Party Services
We Use These Services:
Google Ads - For advertising our referral service
Google Analytics - To understand how people use our website
Phone Tracking - To measure calls from our ads and website
Each of these services has their own privacy policies that govern how they handle data.
11. Children's Privacy
Our service is not intended for anyone under 18 years old. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do:
We'll post the updated policy on this page
We'll update the "Last Updated" date at the top
If changes are significant, we may notify you by email
Your continued use of our service after changes are posted means you accept the updated policy.
13. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
Right to Know:
You can request details about the personal information we've collected about you in the past 12 months.
Right to Delete:
You can request that we delete your personal information (with some exceptions).
Right to Opt-Out:
We do not sell personal information, so there is nothing to opt out of.
Non-Discrimination:
We will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact us.
14. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information:
Windows-Pros Impact Window Referral Service
15. Consent
By using this website and submitting your information, you consent to this Privacy Policy and agree to the collection, use, and sharing of your information as described above.
Summary in Plain English:
We collect your contact info and project details when you fill out our form. We use it to call you, match you with a certified installer, and schedule your free consultation. We share your info with that one installer only—nobody else. We don't sell your data. You can ask us to delete your info anytime. We take reasonable steps to keep your data secure.